FAQs Page
Welcome to our FAQ page, where we provide answers to the most common questions our customers have.
Product Question
How can I place an order?
New Look silicone wiper blades have a special coating that repels water. When it rains, the water beads up and rolls off the windshield, providing a clear view and reducing streaks and smears.
How long does it take to process and ship orders?
Our wiper blades are designed to be compatible with most standard wiper arms.
How can I track my order?
Under normal usage and weather conditions, the hydrophobic coating can last up to 2 years, which is significantly longer than the average lifespan of traditional rubber car wipers. However, it's important to note that the actual lifespan may vary depending on individual usage patterns and the severity of weather conditions in your area. Regular maintenance and cleaning of the wiper blades can help preserve the effectiveness of the hydrophobic coating and ensure optimal performance.
What should I do if there is a problem with my order?
Our wiper blades are built to last and have an extended lifespan compared to regular wipers. On average, they can last three times longer, providing you with long-lasting performance and value for money.
Do the wiper blades require any special maintenance?
No, our wiper blades do not require any special maintenance. Simply use them as you would with regular wiper blades. However, we recommend periodically cleaning the blades to remove any dirt or debris that may accumulate.
Can't Find Wipers for Your Car Model? We've Got You Covered!
If you're having trouble finding wipers specifically designed for your car model, don't worry! Our team is here to help you every step of the way. Simply reach out to us through our Live Chat feature, and our knowledgeable experts will be delighted to assist you in finding the perfect wipers for your vehicle.
Installation & Fitment
Can I install the wiper blades myself?
Absolutely! Installing our wiper blades is easy and can be done by yourself. Our Wiper Blades come with the adapters for easy installation on any car model. Follow the step-by-step instructions in our Installation Guide for a hassle-free setup.
If you need assistance or have any questions, our friendly Live Chat support team is always available to help. Your satisfaction is our priority!
How do I remove the old wiper blades?
To remove the old wiper blades, simply lift the wiper arm away from the windshield. Locate the small tab or lever on the underside of the wiper blade where it attaches to the arm. Depress the tab or lever to release the old blade from the arm. Then, gently pull the blade away from the arm to completely remove it.
Do I need any special tools for installation?
No, you don't need any special tools. Our wiper blades are designed for hassle-free installation without the need for additional equipment. Follow the provided instructions and use the included adapters, and you'll have your new wiper blades installed in no time.
What should I do if I encounter any issues during installation?
If you encounter any issues during installation or have any questions, don't hesitate to contact our customer support through Live Chat or our helpline. Our knowledgeable team is here to help and guide you through the installation process, ensuring a successful and smooth experience.
Order & Shipping
How can I place an order?
Placing an order is simple! Just visit our website and browse through our selection of wiper blades. Once you've found the desired wipers, add them to your cart and proceed to the checkout page. Follow the prompts to enter your shipping information and complete the payment process.
How long does it take to process and ship orders?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Once your order is processed, it will be shipped out promptly. Shipping times may vary depending on your location and the shipping method chosen during checkout.
How can I track my order?
After your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the progress of your shipment. Additionally, you can log into your account on our website to view the status of your order and track the package.
What should I do if there is a problem with my order?
If you encounter any issues or have concerns about your order, please contact our customer support team immediately. You can reach us through Live Chat, email, or our helpline. Our dedicated team will assist you in resolving any problems and ensuring your satisfaction.
Warranty
Do your wiper blades come with a warranty?
Yes, we stand behind the quality of our products. Our wiper blades come with a SIX months warranty to ensure your satisfaction.
What does the warranty cover?
Our warranty typically covers any defects in materials or workmanship that may occur during normal use of the wiper blades. This includes issues such as premature wear, splitting, or faulty components. The warranty does not cover damage caused by improper installation, misuse, or accidents.
How do I make a warranty claim?
If you believe your wiper blades are experiencing a warranty-related issue, please contact our customer support team as soon as possible. Provide them with the necessary details and evidence, such as photos or a description of the problem. Our team will guide you through the warranty claim process and assist you in resolving the issue.
